All orders are shipped from our warehouse in Vancouver, BC, Canada through Canada Post. Please note that shipping times are estimated from the date that the order leaves our warehouse, not from the date the order is placed. You can upgrade to Express shipping for faster delivery.
Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order.
If Canada Post is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer.
Escents Body Products Inc. is not responsible for nonreceipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.
International guests (including those in the United States) are responsible for all import duties levied by customs. Orders may be held at the border, which can increase estimated delivery times.
We want you to love your new product as much as we do, that’s why Escents offers returns for exchange at our retail stores within 30 days, with a valid receipt and unopened and unused merchandise.
Escents Body Products Inc. reserves the right to inspect all returns/refunds before issuing an exchange. Online purchases require a Return Authorization # from Head Office. Please email customer@escents.ca to obtain your RA#.
Escents Body Products Inc. will not refund original shipping and handling fees on returns except in the case of manufacturer’s defect. If your order arrives damaged from transit, or if you are missing an item that was on your invoice, please contact Customer Service..
I like it. But so sad that no sticks with the shipment. May I know why no sticks provided? I order four bottles ! Thanks.
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Rated 2 out of 5
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Hi Susan! So sorry we missed adding the sticks - 4 sets of sticks will be sent over as soon as possible! :)
